Factory-Direct Service, Parts & Lifetime Support
Our partnership truly begins after delivery. As a true manufacturer, we provide comprehensive, long-term support for every machine we build. Get 24/7 remote technical assistance, order genuine factory parts, or schedule on-site installation and training from our qualified senior engineers.
How Can Our Factory Team Help You?
Select the support you need. Our in-house engineering team is ready to assist.
Get 24/7 Technical Support
Have a technical question or a machine issue? Fill out our support form with your machine’s serial number, and our engineers will provide remote diagnostics to get you running again.
Order Genuine Factory Parts
We stock core components (Siemens, Rexroth, Schneider) for all our machines. Order genuine factory parts directly from us to ensure 100% compatibility and reliability.
Schedule On-Site Service
Need professional installation, commissioning, or on-site operator training? Our experienced global service engineers can travel to your facility to ensure your team is fully prepared for production.
Why Is Our Factory-Direct Service Better?
Unlike dealers or traders who have to contact a third party, our service comes directly from the team that built your machine.
Direct Engineer Access
Your ticket goes directly to our in-house mechanical, electrical, and hydraulic engineers. You get answers from an expert, not a middleman.
Genuine Parts in Stock
As a true manufacturer, we maintain a large inventory of genuine components (Siemens, Rexroth, etc.). We can ship the exact part you need, fast.
Global Field Experience
Our service team has installed and serviced machines in over 160 countries. They have the real-world experience to handle any challenge in any factory.
Looking for Our Blog & Latest News?
To read our technical articles, watch our latest machine videos, or find our event schedule, please visit our new News & Insights hub.
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Looking for Other Resources?
Find what you need in our other resource centers.
Free Engineering Calculator
Stop guessing your tonnage. Use our free, instant Bending Force Calculator—developed by our own factory engineers—to get accurate tonnage estimates for your air bending jobs.
Download Manuals & Guides
Access our complete library of e-books, buyer’s guides, and technical documentation.
Read Our Customer Testimonials
See how our solutions and service have helped our partners succeed.
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Your Partner for the Life of Your Machine
Our commitment to you lasts for decades. As a WEIYA partner, you don’t just get a machine—you get lifetime factory support from a manufacturer that knows your business.