Lifetime Service
WEIYA has a professional engineer team can accept your machine remotely
with a phone and remote support that can carry out a complete
and effective diagnosis and in many cases can find a solution. We promise
every customer who have purchased the machine from us will have lifetime after-service.
At WEIYA Machinery Technology Co., Ltd, we understand that purchasing a CNC machine is a significant investment, and concerns about machine maintenance and potential issues during operation are only natural. With 18 years of industry experience and a proven track record of collaborations with Fortune 500 companies, we are committed to providing our customers with exceptional support, even after the purchase.
We take every measure to ensure the reliability of our machines before they leave our facility. Each machine undergoes rigorous testing to guarantee that it is in perfect working condition.
Should any issues arise during operation, we offer comprehensive online diagnostics. Our expert team is available 24/7 to provide you with a precise repair solution within 24 hours, ensuring minimal downtime for your operations.
Moreover, our commitment to excellence doesn’t end with the sale. As we continue to grow and expand, our dedication to customer satisfaction remains unwavering. That’s why we offer lifetime technical support and consultation for every machine you purchase from us. You can trust that we will be here to support you, no matter how long you’ve owned your machine.
Choose WEIYA for peace of mind, knowing that your investment is backed by a lifetime of expert support.
Phone and remote support:
Professional and Quick
Expert engineers proficient in relevant technologies provide rapid, remote support for efficient issue resolution.
Worldwide
No matter where you are in the world, we can arrange the transportation of your machine. For larger machines, our factory will arrange for personnel to travel to your location to assist with installation.
Parts Replacement
If any parts of the machine are damaged and need replacement, we will arrange for new parts to be shipped within a week, ensuring that your machine can be up and running again in the shortest possible time.
Strong factory tech support
For complex cases, WEIYA has established a “tech support team.” This team promptly involves the most skilled professionals to provide the best solution in the shortest possible time. Our goal is your satisfaction.
Key features:
- Machine Repair and Adjustment
- Machine Installation Supervision
- Installation and Commissioning
- Retrofits and Repairs
- Inspection and Maintenance
- Operator and Application Training
- Product start-up support
- Support Hot-line and Virtual Service
- Punch and Shear Machines team
- Press Brake Machines team
- Systems and Automations team
- Laser cutting team
- Software and CAD CAM teams
- Application teams